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Open Positions

Full Time/Part Time - Health Factory & Armor Health

Front Desk Administrator

We are looking for a Front Desk Administrator who excels in customer service and multitasking. As the first point of contact for our clients, you will play a key role in providing a positive experience while handling a variety of administrative tasks. The ideal candidate is highly organized, dependable, and able to juggle multiple responsibilities in a fast-paced environment. This role requires a proactive and customer-centric approach to ensure smooth operations at the front desk and throughout the facility.

Key Responsibilities

​Customer Service & Front Desk Operations:

    â—¦    Greet clients and visitors warmly, ensuring a positive first impression.

    â—¦    Manage client departures and ensure a smooth checkout process.

    â—¦    Maintain a clean, professional, and organized front desk area.

    â—¦    Provide facility tours for new clients when necessary.

Phone and Voicemail Management:

    â—¦    Answer incoming phone calls promptly and professionally.

    â—¦    Respond to voicemails, addressing client inquiries and concerns in a timely manner.

    â—¦    Call clients with late appointments to confirm check-in.​

Appointment Scheduling & Management:

    â—¦    Schedule and confirm appointments via phone, email, and online scheduling systems (e.g., Sked).

    â—¦    Ensure that the front desk is always covered, especially when scheduling or during client check-in/check-out.

    â—¦    Follow up on check-in alerts and assist with patient check-in.​

Email & Communication:

    â—¦    Check and respond to emails daily, ensuring all inquiries are addressed or delegated to the appropriate staff.

    â—¦    Stay on top of Square Space submissions and ensure proper documentation and responses are handled promptly.

    â—¦    Request insurance information when necessary (e.g., for NP appointments).

Administrative Tasks:

    â—¦    Process payments for supplements and chiropractic charges at checkout.

    â—¦    Stay organized and maintain accurate records of client interactions, appointments, and payments.

Opening and Closing Responsibilities:

    â—¦    Ensure that the front desk is open and operational at the start of the workday.

    â—¦    Handle end-of-day closing procedures, ensuring all necessary tasks are completed before leaving the office.

Team Support & Coverage:

    â—¦    Stay proactive in ensuring that the front desk is consistently covered, especially during breaks, tours, and              administrative tasks.

    â—¦    Collaborate with other team members to ensure client needs are met and the office runs smoothly.

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    •    Exceptional Customer Service: Strong ability to interact professionally and positively with clients, providing them with excellent service at all times.

    •    Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail and accuracy.

    •    Communication Skills: Clear, concise, and friendly communication, both in-person and over the phone.

    •    Organizational Skills: Must be organized and efficient, with the ability to prioritize tasks effectively.

    •    Tech-Savvy: Comfortable using scheduling software (e.g., Sked), email platforms, and general office technology.

    •    Dependability: Must be reliable and punctual, as this role requires consistent front desk coverage.

    •    Problem-Solving: Quick-thinking and solution-oriented, especially when handling client inquiries or resolving minor issues.

    •    Experience: Previous experience in a customer-facing administrative or front desk role is a plus, but not required.

 

Physical Requirements:

    •    Ability to remain seated or stand at the front desk for extended periods.

    •    Ability to lift up to 30 lbs occasionally (e.g., packages, supplies, etc.).

    •    Must be able to perform light cleaning or tidying tasks at the front desk.

 

Why Join Us?

    •    Supportive Work Environment: Join a team that values collaboration, respect, and a positive atmosphere.

    •    Growth Opportunities: We offer professional development opportunities and the chance to expand your skills.

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Skills & Qualifications

© 2023 by The Real Health Co. All rights reserved.

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